Obama: 'No excuse' for health care signup problems

WASHINGTON (AP) — President Barack Obama on

Monday offered "no excuses" — and little explanation — for the computer

bugs still

frustrating Americans who are trying to enroll online for

insurance plans at the center of his health care law. But software

developers tasked with building the site said they saw signs a

year ago that the debut could fail.

One source of the troubles appears to be the

testing procedures employed before the rollout three weeks ago. Several


of the HealthCare.gov website told The Associated Press they were

worried for months about the system's readiness and whether

the software meant to link key computer systems was being properly

put through its paces.

In addition, congressional investigators raised concerns before the rollout that the Centers for Medicare and Medicaid Services

had taken on the job of testing the computer systems for the new markets during the final weeks before the sign-ups opened

Oct. 1. That job is often handled by specialized software companies.

Obama, who emphasized the website's simplicity in the week's leading up to the insurance sign-ups, admitted there could now

be "no sugarcoating" the problems even as he talked up the benefits of the law at a Rose Garden event that had the feel of

a pep rally.

"The website that's supposed to make it easy to apply for and purchase the insurance is not working the way it should for

everybody," he said.

He insisted that the problems would be fixed

and all Americans seeking insurance would be able to sign up. But it

was not

clear how quickly that would happen. The administration is beefing

up call centers and encouraging more people to enroll over

the phone while the website problems persist.

The flood of computer problems since the

website went online has been deeply embarrassing for the White House.

The glitches

have called into question whether the administration is capable of

implementing the complex policy and why senior White House

officials — including the president — appear to have been unaware

of the scope of the problems when the health insurance markets,

known as exchanges, opened.

Obama stopped short of apologizing for the failures, saying instead that "nobody is more frustrated than me."

Even as he spoke, more problems came to

light. The administration acknowledged that a planned upgrade to the

website had been

postponed indefinitely and that online Spanish-language signups

would remain unavailable, despite a promise to Hispanic groups

that the capability would start this week.

The White House says additional technology experts from both inside and outside the government are being brought in to work

on the failures.

Administration officials initially blamed

heavy website traffic for the frozen computer screens that many people


when they first logged on. Since then, they have also acknowledged

shortcomings with software and some elements of the system's

design, although the administration has yet to fully detail

exactly what went wrong with the online system and who was responsible

for the problems.

It appears the problems were well-known to some of those designing the system. One developer said that in the weeks leading

up to the Oct. 1 launch, he and his colleagues huddled in conference rooms trying to patch deficiencies in computer code.

"It was an extremely tight deadline," said the developer, who spoke on condition of anonymity because he was told not to talk

to the news media about his work.

A review of internal structural diagrams

obtained by AP also revealed the complexity of the system. The diagrams

show that

applicants must submit at least 50 pieces of personal information,

including income and immigration status. That data is then

connected to at least eight distinct federal computer systems,

including the Social Security Administration and the Peace


The schematics from late 2012 show how

officials preferred a "data services hub" — a traffic cop of sorts for

managing information

— instead of a setup that would have allowed state exchanges to

connect directly to government servers when verifying an applicant's


On Sunday, the Department of Health and Human Services said the data hub was working, but the initial consumer experience

had not lived up to the public's expectations. "We are committed to doing better."

Administration officials have so far refused

to say how many people have actually managed to enroll in insurance

during the

three weeks since the new marketplaces became available. Without

enrollment numbers, it's impossible to know whether the program

is on track to reach the projections from the Congressional Budget

Office, which estimated 7 million people would gain coverage

during the first year the exchanges were available.

Officials have instead pointed selectively

to figures putting the insurance exchanges in a positive light. They say

more than

19 million people have logged on to the federal website and nearly

500,000 have filled out applications for insurance through

both the federal and state-run sites.

Uninsured Americans have until about mid-February to sign up for coverage if they are to meet the law's requirement that they

be insured by the end of March. If they don't, they will face a penalty.

Officials say that at this point they are

not considering extending the enrollment window beyond that time. They

also say

they are not considering taking the website down for an extended

time to address the problems, but instead will do that maintenance

during low-traffic overnight hours.

But the White House appeared to open the door to not penalizing those whose efforts to sign up were confounded by the system's


"The law is clear that if you do not have access to affordable health insurance, then you will not be asked to pay a penalty

because you haven't purchased affordable health insurance," White House spokesman Jay Carney said.

So far, no one within the administration is known to have been fired for the problematic rollout. Some Republicans have focused

their ire on Health and Human Services Secretary Kathleen Sebelius, though the White House says she continues to have the

confidence of the president.